HIGHLIGHTS OF EXPERIENCE
- Served in progressively responsible management
positions in the U.S. Army, retiring after 21 years as a Master Sergeant.
- Evaluated, purchased, installed and provided training
and technical support for computer hardware and software for the 101st
- Graduated March 1998 with a B.S. in Computer Science
from the State University of West Georgia, GPA 3.50.
- Author and administrator of the following:
- Windows 2000 network
- Internet Information Server 5.0 (hosting multiple
- Exchange Server 2000
- MCSE + Internet
- Network Essentials
- NT 4.0 Server
- NT 4.0 Enterprise
- NT 4.0 Workstation
- Internet Information Server 4.0
- Internetworking with TCP/IP
- Programming in C++, C, Java, HTML, Pascal, COBOL and PC
- Training and technical support for Windows 9x, Windows
peer-to-peer networking, NT networking, DOS, Netscape, I.E., Office
97/2000, FrontPage 98.
- PC hardware and software troubleshooting and repair.
Transcripts available here
State University of West Georgia, Carrollton, GA1998 - Present: Instructional Technology Support
Specialist (which includes being the Network Administrator and
Technology Project Manager) for the Newnan campus of the State University of West
Georgia. Responsible for supporting and troubleshooting the hardware and
software issues for the staff and students of the Newnan Campus. Support
includes hardware troubleshooting, repair and replacement, software education, and user
assistance. Included in the duties are hardware and software support of 70
computer systems (50 of which are public use systems), new computer and printer setup and installation, network
client connectivity to network resources and applications. Other duties
include advising students, administration and security of a Windows 2000
network, Exchange 2000 mail server (including Web Access), the
web pages, contacting OEM vendors for support and service, moving or storing
equipment and recommending purchases of new equipment and software.
Additional duties include responsibilities for anything you can talk into,
listen to, turn on, plug in, or flush.
1997 - 1998: Technical Support Specialist. Responsible for supporting and
troubleshooting the hardware and software issues that arose. Support included
hardware troubleshooting and replacement, software education, and user
assistance. Included in the duties are hardware and software support of 110+
existing computer systems for 150+ users, new computer and printer setup and
installation, network client connectivity to network resources and applications.
Other duties included contacting OEM vendors for support and service and moving
or storing equipment.
1996 - 1997: Computer Lab Assistant. Managed the Department of Computer
lab. Provided technical support and training in the use of Windows-based
programs. Installed and upgraded software and removed computer viruses when
U.S. Army1987 - 1994: Noncommissioned Officer in Charge of
G3 Operations (1987 - 1992) and G3 Exercise (1992 - 1994). Supervised sixteen to
twenty military personnel. Responsible for office and human resources
management; purchase and repair of computer hardware; purchase and instruction
in the use of computer software; and computer systems security. Assisted in the
deployment of the 101st Airborne Division in Saudi Arabia for Gulf Storm;
managed the day to day activities of the Division Tactical Operations Center,
with over 200 personnel and 70 vehicles; produced graphics used in briefings for
such notables as Gen. Schwarzkopf and the Vice President of the United States;
Awarded a Bronze Star and a Meritorious Service Medal.
1986 - 1987: Equal Opportunity Advisor, Second Infantry Division, Korea. Taught
human relations programs.
1972 -1986: Served in Infantry units around the world, advancing to Platoon
References are available, upon request, from
past employers, current employers, and customers.